PROBLEM: Lightscribe discs not detected or recognized by the drive
Click on the possible causes below to toggle their solutions on and off.
POSSIBLE CAUSE: Dirt, smudges, or scratches on disc; The center pinwheel feature of the disc contains timing functions as well as identification "bar code" information that the drive must be able to “read”.
- Wipe both the label and data sides of the LightScribe disc with a water-damped soft cloth, especially the pinwheel features at the center of the disc.
- Retry using the same disc. Sometimes recognition errors are recoverable with subsequent tries.
POSSIBLE CAUSE: Non LightScribe media inserted.
POSSIBLE SOLUTION: Use only LightScribe media with LightScribe coating on label surface.
POSSIBLE CAUSE: Disc not flipped after data burning. The laser that writes and reads data is used for Lightscribe labeling. The disc must be flipped after burning data to burn a LightScribe label.
POSSIBLE SOLUTION: Make sure the LightScribe disc is data side (shiny) up and label side down before burning a LightScribe label.
POSSIBLE CAUSE: Drive not installed properly.
POSSIBLE CAUSE: The LightScribe System Software (LSS) needs to be updated.
Download and install the latest LSS update. This is available from your hardware and software provider
. Universal versions are also available in our Downloads section for Windows
, and Linux
POSSIBLE CAUSE: If you are seeing the media detection error immediately (instead of about 1/2 to 1 minute), then your Lightscribe software installations may be corrupted.
Uninstall and reinstall both your LightScribe System Software (LSS) and your Labeling software.
For Windows, if you have LSS version 188.8.131.52 or newer installed, locate the following file "\\program files\common files\lightscribe\HS_LSI.msi", right click, and select UNINSTALL. If you have an older version, please log a help request, and our support staff will be happy to assist you. Reinstall the latest version of the LSS from our Downloads page.
Labeling software can be uninstalled using the normal "Add or Remove Programs" screen found under the Control Panel.
for Mac installations, locate any installed packages with names starting with "Lightscribe" in your RECEIPTS folder. There may be multiple packages with names such as LightScribexxx.pkg if you have updated your LSS previously. Drag all these packages into your TRASH. Reinstall the latest version of the LSS from our Downloads page.
POSSIBLE CAUSE: Your labeling software needs to be updated.
Check with the vendor of your labeling software
POSSIBLE CAUSE: Your drive's firmware needs to be updated.
Check with your drive's manufacturer
for possible firmware updates.
POSSIBLE CAUSE: Conflict with another Labeling Software.
POSSIBLE SOLUTION: If you have more than one LightScribe labeling software installed, some customers have experienced conflicts that may cause media recognition problems. Try uninstalling one labeling application at a time and check for LightScribe functionality to identify the conflict. Also check for software programs that reserve your DVD drive resources such as Sonic DLA, or Nero's InCD.
POSSIBLE CAUSE: Defective Media.
POSSIBLE SOLUTION: If several pieces of media from the same package are not recognized, and none of the preceding possible solutions have corrected the problem, this may indicate a quality problem with the media. Please contact the media manufacturer for support or exchange at your local retailer.
POSSIBLE CAUSE: Defective Drive.
media from the same package are not recognized, and all hardware installation troubleshooting solutions have been checked this may indicate a defective drive. Please contact your hardware manufacture
for more detailed support and a possible warranty replacement.