User Rank: Newbie Joined: 4/25/2010 Posts: 2
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The other day I bought a pack of Memorex CDs for my Lightscribe drive, but it won't let me burn images. I've used the Template Labeler, Simple Labeler, and SureThing Labeler 4, but they all stop only a couple minutes after they start. Although the SureThing Labeler doesn't come up with this, the Lightscribe programs give me the error code 4231.
I've done some research and downloaded the Lightscribe diagnostic program, but it didn't come up with anything. I went on the Lite-On website to look for a firmware upgrade, but it acts as though my model doesn't even exist (eHAU220). When I take the CDs out after the failed burn, I can see where the image started to take, so that leads me to believe it's not the CD.
Any help you can give me will be greatly appreciated. This thing is driving me crazy, and it's a shame not to be able to use such a cool program.
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User Rank: Power User Joined: 8/3/2008 Posts: 1570
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Hi TheArtful2342 ) !
I had similar problems with Memorex Disks even tough they looked clean.
I'm using an HP Pavillion dv9825nr Notebook PC, running Windows Vista Home Premium SP1+.
I also have an HP PhotoSmart C8180 All-In-One Printer. Both have built-in LS Drives.
Everything has been running LSS fine since 4/08.
I use Memorex disks and also HP disks almost all the time, because they are the only ones I seem to find.
If I have any problems with labeling a disk, I clean the center (hub) of the disk before burning the LABEL side first.
I use the LS Template Labeler for the LABEL side and NERO 9 for the DATA side.
I had trouble with the first two spindles I bought.
One disk had a bad DATA side and another (Memorex) had to be re-cleaned in the center (hub) of the disk 3 times of 20 turns of the cleaner, but it burned successfully.
I've also fooled around a little with the LS Simple Labeler.
I've developed 259 Custom Templates (in 44 Collections + 5 Private Ones), 108 Images (in 12 Collections), 174 Icons, and 4 Test Background Images for the LS SL, and have shared them with 223 Forum Users.
Rev. 2010-04-24 1000 EDT
I'm using an HP Pavillion dv9825nr Notebook PC, running Windows Vista Home Premium SP1+.
I also have an HP PhotoSmart C8180 All-In-One Printer. Both have built-in LS Drives.
Everything has been running LSS fine since 4/08.
I had 2 Instances of the LS TL running;
The one which had the highest percent done got a 4231 Error;
Both labeling processes stopped;
I rebooted the system several times;
I ran both the LS_Update and the Diagnostic Install in repair mode and rebooted the system again;
The DU would "Not Respond" until I popped the tray in my system out and pushed it back in;
The DU would not recognize the media in my printer's drive until I popped the tray out and pushed it back in;
The DU would not recognize the drive in my system until I told it to "Scan for LightScribe drives and media" again;
I tried to restart the First Instance (the one in my system) and got a "(520)" Error saying there might be dirt or a smudge on the disk and to wipe it;
It gave me the options "Help" "Cancel Print" "Try Again";
The "Help" option brought up the "Troubleshooting" webpage;
I wiped the LABEL side (nothing had been burnt) and selected "Try Again";
The burning process started again;
I waited until the First Instance finished;
It finished successfully;
I restarted the Second Instance;
I got a "(4225)" Error;
It gave me the options "Help" "Cancel Print";
I selected "Cancel Print";
I restarted the Second Instance again;
It restarted successfully;
I waited until the Second Instance finished;
It finished successfully;
I started 2 new Instance again both running at the same time;
They both finished successfully;
I started a new First Instance when the Second Instance was at 40%;
The Second Instance finished successfully and was shut down;
The First Instance got another 4231 Error, but was left up until the Second Instance finished successfully;
Only a small portion (about 10%) of the label had been burned;
I rebooted the system and wiped the LABEL side surface;
I restarted the LS TL and selected the same LSL File and restarted the burning process;
It started burning and got beyond 10%;
It finished successfully.
CONCLUSION:
The effected disks were Memorex LightScribe V1.2;
The drives got "hung-up" possibly due to dirt or a smudge on the LABEL side surface;
Wiping the LABEL side surface with a dry cloth helped "fix" the burning problem;
As several Users on the Forum attest, it appears most of the problems in the LightScribe Template Labeler seem to happen in the burn process.
REV. 2009-11-30 0850 EST
I'm using an HP Pavillion dv9825nr Notebook PC, running Windows Vista Home Premium SP1+.
I also have an HP PhotoSmart C8180 All-In-One Printer. Both have built-in LS Drives.
Everything has been running LSS fine since 4/08.
I was attempting to burn a simple 2 Arc Text Item Label.
I received a 4231 Error at 37% and had to "Cancel Print."
The "Simulated Visual Label Progress (estimate)" showed approx. 50%.
The process started again.
The process completed successfully and the label was OK.
REV. 2009-12-17 1235 EST
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User Rank: Newbie Joined: 4/25/2010 Posts: 2
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I tried cleaning off the disc, but it's still not working. That was a suggestion I hadn't tried though, thank you!
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User Rank: Newbie Joined: 5/4/2010 Posts: 2
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I have an eHAU424 and I have the same problem. no suggested solution seems to work and LightScribe doesn't seem to care enough to answer querries in their own forums. Useless technology, imo. Back to sharpies markers. thanks for nothing, LS.
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