User Rank: Newbie
Joined: 12/7/2009
Posts: 1
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I got a new HP computer recently -- Windows 7, Core i7. It came with a lightscribe drive. I was able to use Template Labeler to burn images onto several discs. Then, a few days ago, it stopped working -- when I would get to the "detecting media" stage, the program would not recognize the disc as a lightscribe disc.
I am baffled. I am using discs from the same spindle that worked before. I tried uninstalling the software and reinstalling it. I've tried doing it over and over -- I have made a wedding video for my cousin and just want to get it done. But nothing works.
Any suggestions?
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User Rank: Power User
Joined: 8/3/2008
Posts: 1570
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Hi John  !
I recently had a 4231 Error and worked through it.
I think the main thing I did was to rerun the install for the LSS in "Repair" Mode.
Another thing I sometimes have to do to get media recognized is clean the LABEL side.
I first Dry Wipe the surface in the hub area where the LS Marks are.
If it still won't recognize,
- I use a Philip Brand Cleaning Kit that came with what I think is Soap & Water with a little Alcohol;
- Wet Clean the LABEL side in the tool that was also included; and then
- Wipe with the included Lint Free Cloths.
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