Win 7 Compatibility Issue? Won't Recognize DVD'S
CLMSD
 Posted: Friday, May 13, 2011 11:31 AM
User Rank: Newbie
Joined: 5/13/2011
Posts: 5

I am new to this forum and I searched for any posts regarding Win 7 conflicts but I did not find my particular situation. Ever since I upgraded to Win  7 from Vista, my Lightscribe DVD will not recognize any DVD'S, whether factory or not. Everytime I load a DVD in the tray a message indicating that a DVD needs to be inserted is displayed, when in fact there is already one in the tray. The problem seemed to coincide with the software upgrade, but I don't use it very much so that is an assumption. CD'S seem to work fine on the other hand.

I have upgraded the software from the Lightscribe website and I have run the diagnostic which indicates everything is fine. I have pasted the logs below: any help would be much appreciated.

SOFTWARE\LightScribe\MessageDir - C:\Program Files\Common Files\LightScribe\

SOFTWARE\LightScribe\LSPrintDialog - C:\Program Files\Common Files\LightScribe\LSPrintDialog.exe

SOFTWARE\LightScribe\LSPrintingDialog - C:\Program Files\Common Files\LightScribe\LSPrintingDialog.exe

SOFTWARE\LightScribe\LsPrintLauncher - C:\Program Files\Common Files\LightScribe\LSPrintLauncher.dll

SOFTWARE\LightScribe\ResourceDir - C:\Program Files\Common Files\LightScribe\res

SOFTWARE\LightScribe\LSPrintAPI - C:\Program Files\Common Files\LightScribe\LSPrintAPI.dll

SOFTWARE\LightScribe\Update\PreviousVersion - 1.18.22.2

SOFTWARE\LightScribe\Update\CurrentVersion - 1.18.23.1

SOFTWARE\LightScribe\Update\TrailingVersion -

SYSTEM\CurrentControlSet\Services\LightScribeService\Type - 16

SYSTEM\CurrentControlSet\Services\LightScribeService\Start - 2

SYSTEM\CurrentControlSet\Services\LightScribeService\ErrorControl - 0

SYSTEM\CurrentControlSet\Services\LightScribeService\

SYSTEM\CurrentControlSet\Services\LightScribeService\DisplayName - LightScribeService Direct Disc Labeling Service

SYSTEM\CurrentControlSet\Services\LightScribeService\ObjectName - LocalSystem

SYSTEM\CurrentControlSet\Services\LightScribeService\Description - Used by the LightScribe software components to support 3rd party disc labeling applications using the LightScribe COM Application Programming Interface (LSCAPI). This service needs to run for LightScribe direct disc labeling to work.

SYSTEM\CurrentControlSet\Services\Eventlog\Application\LightScribeService\ -

SYSTEM\CurrentControlSet\Services\Eventlog\Application\LightScribeService\

SYSTEM\CurrentControlSet\Services\Eventlog\Application\LightScribeService\TypesSupported - 7

SYSTEM\CurrentControlSet\Services\Cdrom\Enum\0 - SCSI\CdRom&Ven_HL-DT-ST&Prod_DVDRRW_GSA-H30L\4&1dac29bd&0&010100

SYSTEM\CurrentControlSet\Services\Cdrom\Enum\Count - 1

SYSTEM\CurrentControlSet\Services\Cdrom\Enum\NextInstance - 1

SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\allocatecdroms - 0

SYSTEM\CurrentControlSet\Services\CDRom\autorun - 1

SOFTWARE\INTEL\Intel Application Accelerator - Not detected

Drive 0 : HL-DT-ST DVDRRW GSA-H30L S755 125 (E, No media detected

cimofj2
 Posted: Tuesday, August 16, 2011 7:24 AM
User Rank: Power User
Joined: 8/3/2008
Posts: 1570

Average 5 out of 5