|
|
User Rank: Newbie
Joined: 4/13/2009
Posts: 2
|
Often (but not always) when using my DVD drive to a LightScribe a disc, I get the following message:
An
internal LightScribe System Software (LSS) error has occurred with the
LightScribe service. Please restart your computer and try your label again.
(4231)
When that occurs, the drive locks up. I restart the system and try
to complete the process, but the drive locks up again. Then, I shut
down the system again and manually open the drive drawer (using a
paperclip) and remove the disc. It may have a partially-scribed
label or none at all.
- I have an LG GH20 drive; I am running Windows XP.
- Neither the Nero 7 software that came with the drive nor the LSS that I downloaded seems to prevent this problem.
- I am using Memorex LightScribe CD-R media.
Help !!!
|
|
User Rank: Newbie
Joined: 4/9/2009
Posts: 3
.png)
|
You're not alone! I get the same message and have tried restarting the LSS service with no success. I've tried dif, apps, reinstalling the LSS, running diagnostics, disabled antivirus, etc etc. Lightscribe folks, how do we fix error 4231??! BA
|
|
|
|
Did you try the lightscribe diagnostics utility from the downloads section?
A web search of that error number found a couple of users that encountered a conflict between the Intel chip and the lightscribe software. The lightscribe diagnostic utility changes a settings to work-around the issue.
http://www.lightscribe.com/downloadsection/Windows/index.aspx?id=1106
|
|
User Rank: Newbie
Joined: 4/25/2009
Posts: 2
|
Yes, and it doesn't do a #$*&^## thing. Lightscribe is going to be responsible for a spike in Sharpie sales I think. Dross
|
|
User Rank: Newbie
Joined: 4/23/2009
Posts: 2
|
how do we fix error 4231??
|
|
User Rank: Newbie
Joined: 5/11/2009
Posts: 3
|
Isnt there anybody who knows how to fix the problem 4231?????? I get the same problem as many of you in this forum. But I can print on the whole CD except 1cm in the end. So if i make the pictures small and in the middle it works fine. 
|
|
User Rank: Newbie
Joined: 5/26/2009
Posts: 5
|
Tried everything with no luck!
I havent had to perform hardware configuration and resolve conflicts since the days of Windows 95. Whats the deal here?
Yes, I ran diagnostics and tried with no other applications or background processes running.
Below is a slew of technical information.
Does anyone here at lightscribe know whats going on with error 4231 ?
System Info: Windows XP Professional Service Pack 3 (and all the goodies)
Motherboard Info: Biostar P4M900M7FE
Drive Info: Sony DRU-865S firmware: 1.61
Driver: Microsoft 5.1.2535.0
Media Info: Memorex LightScribe CD-R v1.2 (sku 3470704532)
An internal LightScribe System Software (LSS) error has occurred with the LightScribe service.Please restart your computer and try your label again (4231)
LSS Version: 1.18.4.1
Status: OK
Scan Complete - no LightScribe configuration problems found.
SOFTWARE\LightScribe\LogLevel - Debug
SOFTWARE\LightScribe\MessageDir - C:\Program Files\Common Files\LightScribe\
SOFTWARE\LightScribe\LSPrintDialog - C:\Program Files\Common Files\LightScribe\LSPrintDialog.exe
SOFTWARE\LightScribe\LSPrintingDialog - C:\Program Files\Common Files\LightScribe\LSPrintingDialog.exe
SOFTWARE\LightScribe\LsPrintLauncher - C:\Program Files\Common Files\LightScribe\LSPrintLauncher.dll
SOFTWARE\LightScribe\ResourceDir - C:\Program Files\Common Files\LightScribe\res
SOFTWARE\LightScribe\LSPrintAPI - C:\Program Files\Common Files\LightScribe\LSPrintAPI.dll
SOFTWARE\LightScribe\Update\LsTimeStamp - 2009_05_26__17:53:56
SOFTWARE\LightScribe\Update\UpdateShellCommand - http://www.lightscribe.com/go/downloads/windows
SOFTWARE\LightScribe\Update\PreviousVersion -
SOFTWARE\LightScribe\Update\CurrentVersion - 1.18.4.1
SOFTWARE\LightScribe\Update\TrailingVersion -
SYSTEM\CurrentControlSet\Services\LightScribeService\Type - 16
SYSTEM\CurrentControlSet\Services\LightScribeService\Start - 2
SYSTEM\CurrentControlSet\Services\LightScribeService\ErrorControl - 0
SYSTEM\CurrentControlSet\Services\LightScribeService\
SYSTEM\CurrentControlSet\Services\LightScribeService\DisplayName - LightScribeService Direct Disc Labeling Service
SYSTEM\CurrentControlSet\Services\LightScribeService\ObjectName - LocalSystem
SYSTEM\CurrentControlSet\Services\LightScribeService\Description - Used by the LightScribe software components to support 3rd party disc labeling applications using the LightScribe COM Application Programming Interface (LSCAPI). This service needs to run for LightScribe direct disc labeling to work.
SYSTEM\CurrentControlSet\Services\LightScribeService\Security\
SYSTEM\CurrentControlSet\Services\Eventlog\Application\LightScribeService\ -
SYSTEM\CurrentControlSet\Services\Eventlog\Application\LightScribeService\
SYSTEM\CurrentControlSet\Services\Eventlog\Application\LightScribeService\TypesSupported - 7
SYSTEM\CurrentControlSet\Services\Cdrom\Enum\0 - IDE\CdRomSONY_____DVD_RW_DRU-865S________________1.61____\5&4407f3a&0&VT5337&A00&H00&DFF&
SYSTEM\CurrentControlSet\Services\Cdrom\Enum\Count - 1
SYSTEM\CurrentControlSet\Services\Cdrom\Enum\NextInstance - 1
SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\allocatecdroms - 0
SYSTEM\CurrentControlSet\Services\CDRom\autorun - 1
SOFTWARE\INTEL\Intel Application Accelerator - Not detected
Drive 0 : SONY DVD RW DRU-865S 1.61 180 (D, No media detected
Event Log Entry: Win32 Error: Function: [HurricaneClientProxy: oNoDataCommand] DeviceIoControl returned Win32 Error: 87 Description: The parameter is incorrect.
|
|
User Rank: Newbie
Joined: 5/26/2009
Posts: 5
|
looks like the forums are having issues with posts also. double post edit
|
|
User Rank: Newbie
Joined: 5/26/2009
Posts: 5
|
edit- the first post posted 4 times. lol What a double-double post
|
|
User Rank: Newbie
Joined: 5/26/2009
Posts: 5
|
edit-deleted all the extra posts
|
|
User Rank: Power User
Joined: 8/3/2008
Posts: 1227
|
Hi Dudditz  !
I compared your log with the one I ran this month, and the only thing that stood out was:
SYSTEM\CurrentControlSet\Services\LightScribeService\Security\
I had thought before that the following was a problem, but my system (That has been fine since the day I got it about 13 months ago) is running fine also reports it.
SOFTWARE\INTEL\Intel Application Accelerator - Not detected
I don't know what the "Security" line means or if it is a problem.
|
|
User Rank: Newbie
Joined: 5/26/2009
Posts: 5
|
I believe that registry location has something to do with the Windows firewall settings
but I deleted it and still get the error.
I had to take my disc to another machine with a lightscribe drive and received an error
statiung that the disc may be dirty and the data in the middle could not be read.
So I wiped it off and it labeled fine on the other computer.
However, that still doesnt explain why my Sony is not working on this PC 
|
|
User Rank: Power User
Joined: 8/3/2008
Posts: 1227
|
Hello again Dudditz !
If the other computer couldn't read the DATA in the middle and the disk labeled in the other system too, your drive may be out of calibration!
|
|
User Rank: Newbie
Joined: 6/5/2009
Posts: 6
|
Hi there, I do have error 4231, too.
LS_Update_1.18.5.1_.exe did not fix that problem. Diagnostic Utility does not report any problem.
LS Printing Dialog looses contact with drive, and hangs - has to be shut down with Taskman.
Error 4231 has nothing to do with used type / brand of media. I'm using DVD +R, DVD -R, several brands - mostly Inten. 16x and Memo. 16x - none of them prevents lightscribe error!
My hardware is Samsung external SE-S224Q; Athlon 64, mobo GA-K8-NF9; Geforce 9600 GT, Vista (32).
Maybe someone of the LS-stuff can give us an advice.
regards - Antoine
|
|
User Rank: Newbie
Joined: 6/9/2009
Posts: 2
|
I was getting error 4231 just like many other users have reported and I was able to get past it by disabling my wireless card while burning discs. I'm not sure why this works but it does.
|
|
User Rank: Newbie
Joined: 6/5/2009
Posts: 6
|
Antoine Brisebard wrote:Hi there, I do have error 4231, too.
LS_Update_1.18.5.1_.exe did not fix that problem. Diagnostic Utility does not report any problem.
LS Printing Dialog looses contact with drive, and hangs - has to be shut down with Taskman.
Error 4231 has nothing to do with used type / brand of media. I'm using DVD +R, DVD -R, several brands - mostly Inten. 16x and Memo. 16x - none of them prevents lightscribe error!
My hardware is Samsung external SE-S224Q; Athlon 64, mobo GA-K8-NF9; Geforce 9600 GT, Vista (32).
Maybe someone of the LS-stuff can give us an advice.
regards - Antoine
Does anyone from Lightscribe developers read that posts? Is LS-software still in development?
thankyou fgor an answer.
Guenther
|
|
User Rank: Power User
Joined: 8/3/2008
Posts: 1227
|
Hi Antoine  !
Sorry, I'm just a User like you and don't know what a 4231 Error indicates, but the latest software version is 1.18.8.1.
Give it a try, if you haven't done it yet.
See if that makes a difference?!?!?
|
|
|
|
