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  <title>LightScribe Forum : LightScribe Template Labeler : Error 4231 -- HP tech support unable to help</title>
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  <description><![CDATA[<P>I bought an HP 311 Mini netbook running XP with an external lightscribe CD/DVD drive.&nbsp; I have been trying to print a label for 3 days.&nbsp; I have researched this issue on this website, Hp's website and the internet and found no solution that works for me.&nbsp; </P> <P>I have uploaded (from Lightscribe and HP)and removed the lightscribe software many times and continue to get the same error. And&nbsp;re-booted like the&nbsp;error messages states.&nbsp; It has yet to work even&nbsp;once.&nbsp; I am using HP lightscribe CD-R discs.&nbsp;&nbsp;I even tried a different disc and cleaned it off as one user did.</P> <P>I was on the phone with HP technical support for 3 1/2 hours last night and they had no idea what the problem was.&nbsp; She did everything several times like I had done.&nbsp; She also updated my operating system (I just bought it 2 weeks ago!)</P> <P>It surprises me that there is so little information about this problem.&nbsp; </P> <P>&nbsp;</P> <P>&nbsp;</P>
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  <pubDate>Wed, 09 Dec 2009 02:57:14 GMT</pubDate>
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  <description><![CDATA[<p>Hi <a href="http://www.lightscribe.com/discussionBoards/index.aspx?g=profile&amp;u=9968"><strong>josiecat65</strong></a> <img src="/WorkArea/threadeddisc/emoticons/cool.png" /> !</p>
<p>I don't know if you've seen this or not.</p>
<hr />
<p>I'm using an HP Pavillion dv9825nr Notebook PC, running Windows Vista Home Premium SP1+.<br />
I also have an HP PhotoSmart C8180 All-In-One Printer.  Both have built-in LS Drives.<br />
Everything has been running LSS fine since 4/08.</p>
<p>I had 2 Instances of the LS TL running;<br />
The one which had the highest percent done got a 4231 Error;<br />
Both labeling processes stopped;<br />
I rebooted the system several times;<br />
I ran both the LS_Update and the Diagnostic Install in repair mode and rebooted the system again;<br />
The DU would "Not Respond" until I popped the tray in my system out and pushed it back in;<br />
The DU would not recognize the media in my printer's drive until I popped the tray out and pushed it back in;<br />
The DU would not recognize the drive in my system until I told it to "Scan for LightScribe drives and media" again;<br />
I tried to restart the First Instance (the one in my system)  and got a "(520)" Error saying there might be dirt or a smudge on the disk and to wipe it;<br />
It gave me the options "Help" "Cancel Print" "Try Again";<br />
The "Help" option brought up the "Troubleshooting" webpage;<br />
I wiped the LABEL side (nothing had been burnt) and selected "Try Again";<br />
The burning process started again;<br />
I waited until the First Instance finished;<br />
It finished successfully;<br />
I restarted the Second Instance;<br />
I got a "(4225)" Error;<br />
It gave me the options "Help" "Cancel Print";<br />
I selected "Cancel Print";<br />
I restarted the Second Instance again;<br />
It restarted successfully;<br />
I waited until the Second Instance finished;<br />
It finished successfully;<br />
I started 2 new Instance again both running at the same time;<br />
They both finished successfully;<br />
I started a new First Instance when the Second Instance was at 40%;<br />
The Second Instance finished successfully and was shut down;<br />
The First Instance got another 4231 Error, but was left up until the Second Instance finished successfully;<br />
Only a small portion (about 10%) of the label had been burned;<br />
I rebooted the system and wiped the LABEL side surface;<br />
I restarted the LS TL and selected the same LSL File and restarted the burning process;<br />
It started burning and got beyond 10%;<br />
It finished successfully.</p>
<p>CONCLUSION:<br />
The effected disks were Memorex LightScribe V1.2;<br />
The drives got "hung-up" possibly due to dirt or a smudge on the LABEL side surface;<br />
Wiping the LABEL side surface with a dry cloth helped "fix" the burning problem;<br />
As several Users on the Forum attest, it appears most of the problems in the LightScribe Template Labeler seem to happen in the burn process.</p>
<p>REV. 2009-11-30 0850 EST</p>
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  <pubDate>Wed, 09 Dec 2009 03:06:47 GMT</pubDate>
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  <description><![CDATA[<P>I did see that post.&nbsp;My computer is not having&nbsp;any problems detecting the drive.&nbsp; I tried wiping the disc and even tried a different disc.&nbsp; My labeler does not even get through any percentage of labeling before I get the 4231 error.</P> <P>I tried the diganostic tool and it didn't detect any problems.&nbsp;</P> <P>There seems to be very little support beyond forums&nbsp;for this product.&nbsp; </P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P>
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  <pubDate>Thu, 10 Dec 2009 00:09:32 GMT</pubDate>
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