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User Rank: Newbie
Joined: 8/12/2008
Posts: 6
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I own a video production company. I series of projects from 2007 no longer work--17 projects that used over 400 HP lightscribe DVDs. No one's works anymore--but they all used to work at the time they were created. I believe they worked for around two years... then I started getting calls that they no longer played.
Every disc I see looks perfect--no fingerprints, no scratches, nothing.
Now I back up projects on drives too, but I've lost 17 projects... I'd like to retrieve them. Is there anything I can do?
Thank you,
Fran
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User Rank: Power User
Joined: 10/19/2010
Posts: 435
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I would try cleaning the discs with a commercial disc cleaning solution and a rotary pad type cleaner. I would also try the discs in several different DVD-roms to see if that makes any difference. Even though the disc may not play does the drive recognize any data on the disc? There were some warnings years ago to be sure to store the discs in CPP sleeves and out of heat, sunlight, ozone, etc. to preserve archiveal data but the same warning and recommendation was made for non Lightscribe discs. There were some warnings that an improperly stored Lightscribe disc may exhibit a white powder looking substance on the label side, but that shouldn't affect the data side. What kind of video discs are they? (video format and disc brand and type) You could also try a commercial data recovery service if nothing else works.
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User Rank: Newbie
Joined: 8/12/2008
Posts: 6
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They are HP DVD-R LS discs. I've tried all the above and now I'm forced to try a commercial data recovery solution. They are all storing DVD Video. All the projects I edited before and after these 20 projects work fine. These 20 projects used the same "batch" of 400 HP DVD-R discs. Something is just wrong with them that so far no one knows. They were stored perfectly and every copy that went to every client no longer works, which points to the discs. I just wondered if anyone has heard of this?
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User Rank: Power User
Joined: 10/19/2010
Posts: 435
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Unfortunately there have been many reports of substandard HP branded Lightscribe discs. In the past the most common complaint was the lack of disc recognition when trying to "print" the Lightscribe label. As to the discs becoming unreadable over time that would be a new (to my experience) complaint. The preferred DVD-R brand of consistant high quality Lightscribe enabled blanks has been Verbatim but as the saying goes past experience is not necessarily a guarantee of future results.
2007 might have been before the 1.2 version disc dye formulation improvement but I don't know if that has any bearing on your problem.
If you take a disc and use Windows Explorer to look at the file contents of the disc do you see any files within a VIDEO_TS folder? (file extensions such as .bup, .vob, .ifo , etc.?) If you see a .vob file within the folder (usually a pretty large file) and double click the file does it open and play a video?
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