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No Lightscribe Drive Found!
GordonThomson
Posted: Sunday, May 1, 2011 3:42 PM
User Rank: Newbie
Joined: 5/1/2011
Posts: 8

 

I'm running Windows 7 Home Premium 64 bit and have 2 CD/DVD Lightscribe Drives

1.       ATAPI iHAS124B

2.      TSST Corps SH-S223C

I have tried uninstalling both drives and then reinstalling the LS System Software with the same results as before.  

Is anyone aware of a fix?   

 

The diagnostic tool gave the following information:

LSS Version 1.18.23.1

 

SOFTWARE\LightScribe\MessageDir - C:\Program Files (x86)\Common Files\LightScribe\

SOFTWARE\LightScribe\LSPrintDialog - C:\Program Files (x86)\Common Files\LightScribe\LSPrintDialog.exe

SOFTWARE\LightScribe\LSPrintingDialog - C:\Program Files (x86)\Common Files\LightScribe\LSPrintingDialog.exe

SOFTWARE\LightScribe\LsPrintLauncher - C:\Program Files (x86)\Common Files\LightScribe\LSPrintLauncher.dll

SOFTWARE\LightScribe\ResourceDir - C:\Program Files (x86)\Common Files\LightScribe\res

SOFTWARE\LightScribe\LSPrintAPI - C:\Program Files (x86)\Common Files\LightScribe\LSPrintAPI.dll

SOFTWARE\LightScribe\Update\UpdateShellCommand - http://www.lightscribe.com/go/downloads/windows

SOFTWARE\LightScribe\Update\PreviousVersion -

SOFTWARE\LightScribe\Update\CurrentVersion - 1.18.23.1

SOFTWARE\LightScribe\Update\TrailingVersion -

SYSTEM\CurrentControlSet\Services\LightScribeService\Type - 16

SYSTEM\CurrentControlSet\Services\LightScribeService\Start - 2

SYSTEM\CurrentControlSet\Services\LightScribeService\ErrorControl - 0

SYSTEM\CurrentControlSet\Services\LightScribeService\

SYSTEM\CurrentControlSet\Services\LightScribeService\DisplayName - LightScribeService Direct Disc Labeling Service

SYSTEM\CurrentControlSet\Services\LightScribeService\ObjectName - LocalSystem

SYSTEM\CurrentControlSet\Services\LightScribeService\Description - Used by the LightScribe software components to support 3rd party disc labeling applications using the LightScribe COM Application Programming Interface (LSCAPI). This service needs to run for LightScribe direct disc labeling to work.

SYSTEM\CurrentControlSet\Services\Eventlog\Application\LightScribeService-

SYSTEM\CurrentControlSet\Services\Eventlog\Application\LightScribeService\

SYSTEM\CurrentControlSet\Services\Eventlog\Application\LightScribeService\TypesSupported – 7

 

System Settings

 

SYSTEM\CurrentControlSet\Services\Cdrom\Enum\0 - SCSI\CdRom&Ven_ATAPI&Prod_iHAS124___B\4&3223cd61&0&010100

SYSTEM\CurrentControlSet\Services\Cdrom\Enum\Count - 2

SYSTEM\CurrentControlSet\Services\Cdrom\Enum\NextInstance - 2

SYSTEM\CurrentControlSet\Services\Cdrom\Enum\1 - SCSI\CdRom&Ven_TSSTcorp&Prod_CDDVDW_SH-S223C\4&1f6a1cbc&0&000000

SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\allocatecdroms - 0

SYSTEM\CurrentControlSet\Services\CDRom\autorun - 1

SOFTWARE\INTEL\Intel Application Accelerator - Not detected

 

Lightscribe Drives and Media

 

No LightScribe drives found

 

 

Can anyone help?

 

Thanks

 

Gordon

 

 
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Jim B
Posted: Tuesday, May 3, 2011 4:13 AM
User Rank: Power User
Joined: 10/19/2010
Posts: 435

Below is a link for use in troubleshooting your issue:

     http://www.lightscribe.com/support/kb_view.aspx?f=114 

     In addition why are your drives identified as running in SCSI mode? How are the drives reported in Windows Device Manager? What SATA controller chipset does your motherboard utilize?

 

 
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GordonThomson
Posted: Thursday, May 12, 2011 3:22 AM
User Rank: Newbie
Joined: 5/1/2011
Posts: 8

Jim,

My CD/DVD Drives (as shown in system info) is:

Drive    D:
Description    CD-ROM Drive
Media Loaded    No
Media Type    DVD Writer
Name    ATAPI iHAS124   B SCSI CdRom Device
Manufacturer    (Standard CD-ROM drives)
Status    OK
Transfer Rate    -1.00 kbytes/sec
SCSI Target ID    1
PNP Device ID    SCSI\CDROM&VEN_ATAPI&PROD_IHAS124___B\4&3223CD61&0&010100
Driver    c:\windows\system32\drivers\cdrom.sys (6.1.7601.17514, 144.00 KB (147,456 bytes), 28/04/2011 20:5
   
Drive    E:
Description    CD-ROM Drive
Media Loaded    No
Media Type    DVD Writer
Name    TSSTcorp CDDVDW SH-S223C SCSI CdRom Device
Manufacturer    (Standard CD-ROM drives)
Status    OK
Transfer Rate    -1.00 kbytes/sec
SCSI Target ID    0
PNP Device ID    SCSI\CDROM&VEN_TSSTCORP&PROD_CDDVDW_SH-S223C\4&1F6A1CBC&0&000000
Driver    c:\windows\system32\drivers\cdrom.sys (6.1.7601.17514, 144.00 KB (147,456 bytes), 28/04/2011 20:5

My motherboard is ASRock - Model N68C-S UCC and the mainboard chipset (which I assume is the SATA controller chipset?) is NVidia GeForce 7025.

If my assumption as to the chipset is wrong how do I identify the correct Sata controller chipset?

Thanks

Gordon
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GordonThomson
Posted: Thursday, May 12, 2011 3:23 AM
User Rank: Newbie
Joined: 5/1/2011
Posts: 8

Jim,

Should have added that I looked through the troubleshooting link but nothing appears to work.

Thanks

Gordon
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Jim B
Posted: Thursday, May 12, 2011 8:08 AM
User Rank: Power User
Joined: 10/19/2010
Posts: 435


 The GeForce 7025 chipset you are referring to is a graphics chipset. The SATA controller chipset is identified in Device Manager - ATA/Atapi
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GordonThomson
Posted: Friday, May 13, 2011 12:10 AM
User Rank: Newbie
Joined: 5/1/2011
Posts: 8

Jim,

Device Manager shows:

IDE ATA/ATAPI Controllers

     - ATA Channel 0

     - ATA Channel 1

     - Standard Dual Channel PCI IDE Controller

When I click into properties they all appear to have up to date drivers and are reported as working properly.

Gordon
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Jim B
Posted: Friday, May 13, 2011 7:14 AM
User Rank: Power User
Joined: 10/19/2010
Posts: 435


 That's not identifying the chipset. Do you have multiple hard drives?
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GordonThomson
Posted: Friday, May 13, 2011 7:45 AM
User Rank: Newbie
Joined: 5/1/2011
Posts: 8

Jim,

Yes I have second hard drive but it is only used for back ups.  (No OS and no programmes).

Gordon
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Jim B
Posted: Friday, May 13, 2011 11:30 AM
User Rank: Power User
Joined: 10/19/2010
Posts: 435


 I think the reason your optical drives are reported as SCSI is because your SATA configuration is set to RAID. (not positive but I think so) I would recommend you contact your motherboard manufacturer tech support for configuration advice.. It seems that the Lightscribe function requires a SATA mode that is fully SATA specification compliant. (Must be backwards IDE compatible) For example alot of NVidia SATA controller chipsets require a driver change for Lightscribe to function. I also think there are RAID configurations that do not support IDE. The motherboard tech support would be the best source for an appropriate mode and setting choice.
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mo44
Posted: Thursday, May 19, 2011 6:10 AM
User Rank: Newbie
Joined: 5/19/2011
Posts: 1

strange......my drive did the same thing on May 2 & I still have not found a fix

 

 

 
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GordonThomson
Posted: Tuesday, June 7, 2011 6:33 AM
User Rank: Newbie
Joined: 5/1/2011
Posts: 8

Have tried to contact the technical help desk for the makers of my motherboard but so far no response!!!

As anyone found a fix?

Thanks

Gordon
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GordonThomson
Posted: Sunday, June 12, 2011 4:34 AM
User Rank: Newbie
Joined: 5/1/2011
Posts: 8

I recently took my PC back to store for more memory and at the sasme time I asked the tech guy to check the BIOS settings.  The BIOS is set for IDE (not RAID) and therefore should identify the lightscribe drives!

Will I ever be able to use Lightscribe?
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GordonThomson
Posted: Thursday, June 16, 2011 2:01 AM
User Rank: Newbie
Joined: 5/1/2011
Posts: 8

After 6 weeks of trying to get Lightscribe to work on my new PC I think I'll have to admit defeat!!/WorkArea/threadeddisc/emoticons/crying.png 

Oh well back to the more reliable felt tip permanent marker pen./WorkArea/threadeddisc/emoticons/confused.png


 
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Gonzo77
Posted: Wednesday, March 14, 2012 8:25 PM
User Rank: Newbie
Joined: 3/14/2012
Posts: 1


 TSST Corps. SH-S223C doesnt have ability for lightscribe, model SH-S223L support lightscribe. You must read about products that you are going to buy
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Sharlot
Posted: Monday, May 21, 2012 11:43 PM
User Rank: Newbie
Joined: 5/21/2012
Posts: 1

Hi Everyone,

Im using PC with no lightscribe logo but however i downloaded the software, the template Labeler and LSS too. But when i tried to preview and print it shows no drives was found.

Please help ):
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