Hello there guys

  I am very new to this but not new to IT. I installed  the LSS and the labeler from this site. But I must say Im getting nowhere. I can see the drive and it recognises it as a Lightscribe drive. I dowloaded the utility which found no errors but each time I try to burn a label it fails with a generic LSS error

Ive been to the HP site and after scouring the internet I cannot find W7 drivers for this drive ( its the usb external HP DVD 1170e), with the exception of some lad who reckons he's written his own and is available as a torrentr but I really don't trust this and besides its 2 years old. Surely there is a driver for this drive. W7 is 2 years old and to be honest I never thought there could be a compatability issue.

Other symptoms Ive experienced since installing your software is the loss of explorer to my internal dvd writer and the new external writer. My system hanging, not closing down and rebooting properly and my media player process hanging to such a degree no method will kill it, either through gui or command line. To rid myself of all the issues regarding lightscribe I had to do a system restore

    Does a driver exsists for HP DVD1770e running windows 7?

I look forward to any helpful suggestions, thank you

 BTW my computer is an Acer Aspire 5738Z running w7 premium home *64.

thanks for your reply Jim,

      I can't quite remember if this was a factory install of windows home 7 or whether I gutted it and reinstalled myself as I have a PC upstairs which I definitley had to re-install from scratch. 

   The burning software is the LightScribe Template Labeler util downloaded from lightscribe.com. I've had mixed results burning music to the cd. One attempt was 4 albums and the very last track of the 4th album repeated at the begining 40 times. But I have successfully burnt using this drive. It is the lightscribe software or drivers causing the issue. I've tried 4 label burns. 3 fail half way thtough with an LSS failure popup which just said the software has failed, no error code. But one has worked.

    Im reasonably happy the drive functions as an external writer

I look forward to any adsvise you may have, thanks again for your reply

Leigh

 What data burning software are you using? Check the following link for known incompatibile applications:

  http://www.lightscribe.com/support/kb_view.aspx?f=232  

 Once you are satisfied with the drive reading/burning functions without any Lightscribe software or label program installed, install the LSS, (Lightscribe System Software) the Lightscribe Labeler of your choice (Template Labeler) and the LDU (Lightscribe Diagnostic Utility)

Then try the following:

 After setting up the label printing, open the Task Manager and select the Processes tab.  Right click on the LSPrintDialog.exe *32 process and change the Process Priority to High (the highest priority, Realtime, can't be used -- it defaults back to High).  Then click on the Print button. 

Hello Jim

    Thank you for your reply.

  My burning software was MediaMonkey v2.5 which started to hang to such a degree nothing I knew could kill the process and it even hampered reboots but anyway I have tested the drive using the OS's own burn function. It burnt fine and, being a RW disk, ereased also.

    I'll now follow your advise to the letter and reply later to let you know how things went.

     Thank you again for taking the time to reply, much appreciated

                                     Leigh

Hi Jim

         I posted a reply earlier but it doesn't seem to made it but hey #$*&^##..I have unistalled MediaMonkey and followed your instructions to the letter. My 1st attempt failed after about 70% the 2nd attempt failed after about 40%. Each time I got an error popup telling me it was a lightscribe service error with options to stop burn and help. I clicked on help which basically said shut your computer down, powercycle the dvd drive and reboot and try again. This I did. Immediately before burning I altered the LSPrintDialog to High priority and it worked.

        With 1 in 5 working successfully I must admit whether to continue or to return to drive to amazon. My only other thought would be to run it on my PC which runs windows 7 Pro which has a virtual XP mode and for every forum post I see for XP issues there must be a dozen for windows 7. Crazy really when you think windows 7 is 2 years old and had access available for software developers for nearly a year prior to general release. I really never envisaged windows 7 compatability errors.

    Once again Id like to thank you for your time and effort...

Leigh

When you changed the print priority to high and you said it worked did you only change it once? (Did you mean that that was the 1 in 5 success?) You would have to check/change it each time you print a lightscribe label since past versions of Lightscribe have defaulted back to low. I am not sure if the latest version still does. If changing the priority consistantly solves your problem then you probably have a program or process running background that is disrupting the Lightscribe communication process. You would have to identify the culprit program and be sure it doesn't start running a background process while you are printing the label. (Or if changing the print priority does the trick just keep doing that)

BTW on a lengthy post before you "Post" it copy the post to the clipboard. If your login times out and you seem to lose the post then log back on, go to "add post" or "reply" and paste it. All your typing doesn't get lost that way.

Hi Jim

        In answer to your question I did alter the priority of the LSPrintDiag each time I tried a burn but your thoughts on something else conflicting sound very creditable. I just need to try and find a wat of investigating which process(s) may be responsible.

      Im going to try another 3 burns tonight and see what happens and each time I'll go through the same routine.

      cheers for your response

                Leigh