User Rank: Newbie
Joined: 4/2/2009
Posts: 1
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I have an HP dvd740 lightscribe burner and it just started streaking on the label. It is the entire image, not just part of it. It looks like ringed streaks around the disk. Any suggestions? I ran the diagnostic utility and I am running the most recent version of software 1.18.3.2 Computer maker: Other: PV5DX1
Computer model number: Generic Engineering Workstation
Operating system: Windows XP Pro
How LightScribe drive is installed: External USB/Firewire
How LightScribe drive was purchased: Purchased separately
Brand of LightScribe drive: HP
LightScribe drive model number: 740e
LightScribe drive firmware version: 4.3.0196
Other non-LightScribe drives connected to computer: Yes
Labeling application used: SureThing
Application version & number: 4.3.0196
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User Rank: Power User
Joined: 8/3/2008
Posts: 1570
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Hi Kevin  !
A bunch of other users have experienced "smeared labels" and I think it turned out to be a hardware problem. Usually DATA burns correctly.
It seems like something the LightScribe Sensor is not reporting Timing correctly.
First try cleaning the small block near the hub, don't confuse it with the Read/Write Head which can move. The sensor block has a fixed position to see all the marks on the hub area of the disk.
If that doesn't help, you'll need to have the drive looked at.
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