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User Rank: Newbie
Joined: 5/19/2008
Posts: 1
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Hi,
My Lacie d2 Dvd Lightscribe burner had been working perfectly with my Power Mac G5.
A few days ago I got a new Mac Pro Intel Xeon with Mac 0S 10.5.2 installed.
I installed the software and all the latest updates for the burner but when I bring up the Lightscribe Labeler the drive doesn't show so I can't burn any labels.
At the same time the drive is appearing in the system profiler so I don't understand why the Labeler can't see it?
I've tried all I can think of and still no luck.
Is this a known problem with Leopard & Lightscribe?
Any ideas what could be wrong?
Thanks in advance for any help.
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User Rank: Intermediate
Joined: 4/15/2008
Posts: 29
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If you're using an external drive through USB, any interruption to this interface during the print process will result in a "Communication error".
Do not connect through a USB Hub. Some hubs have been found to work normally for data reading and writing but interrupt LightScribe communications.
If your drive came with a firewire port, and the computer is equipped with an available firewire port, you may also try this connection.
You may also try to uninstall and re-install the LightScribe System Software
To uninstall the MAC version of the LightScribe System Software (LSS):
1. Open Finder
2. Navigate to the "Macintosh HD/Library/Receipts" directory (this is the Receipts directory for all software for all users)
3. Scroll down to the lightscribe.pkg and any instances of “lightscribe (xx any number).pkg”
4. Drag the lightscribe.pkg and any instances of “lightscribe (xx).pkg” to the Trash bin, authenticate (password) as necessary.
Make sure you have checked the entire directory and removed all instances. Each time the LSS is installed, it creates a new instance. Example: (lightscribe.pkg, lightscribe01.pkg, lightscribe02.pkg)
Download and install the latest version of the Mac LightScribe system software.
http://www.lightscribe.com/downloadsection/mac/index.aspx?id=813
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User Rank: Intermediate
Joined: 4/15/2008
Posts: 29
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If you're using an external drive through
USB, any interruption to this interface during the print process will
result in a "Communication error".
Do not connect through a USB Hub. Some hubs have been found to work
normally for data reading and writing but interrupt LightScribe
communications.
If your drive came with a firewire port, and the computer is equipped
with an available firewire port, you may also try this connection.
You may also try to uninstall and re-install the LightScribe System Software
To uninstall the MAC version of the LightScribe System Software (LSS):
1. Open Finder
2. Navigate to the "Macintosh HD/Library/Receipts" directory (this is the Receipts directory for all software for all users)
3. Scroll down to the lightscribe.pkg and any instances of “lightscribe (xx any number).pkg”
4. Drag the lightscribe.pkg and any instances of “lightscribe (xx).pkg” to the Trash bin, authenticate (password) as necessary.
Make sure you have checked the entire directory and removed all
instances. Each time the LSS is installed, it creates a new instance.
Example: (lightscribe.pkg, lightscribe01.pkg, lightscribe02.pkg)
Download and install the latest version of the Mac LightScribe system software.
http://www.lightscribe.com/downloadsection/mac/index.aspx?id=813
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User Rank: Newbie
Joined: 10/19/2009
Posts: 2
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on my new mac pro nehalem, running10.5.8, lightscribe 1.18.8.1 i get this message after the external LG-burner (fw 800) accepts the disc and starts the burning-writing process.
everything looks fine and i get the countdown dialog box for about 15 sec then:
"Printing Alert
A communication error has occurred with the LightScribe drive. Please restart your PC and try the label again."
on the old g5 i did not have any problems...
(and yes, i have "restarted the computer"...)
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User Rank: Newbie
Joined: 10/19/2009
Posts: 2
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ok, if this is the only way to communcate if "support" then you should answer quickly.
how long am i supposed to wait????
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